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Plexaderm Skin Care

Privacy Policy


You have accessed this Privacy Policy (“Privacy Policy” or “Policy”) through a link on one of the websites operated by True Earth Health Products, LLC (“Sheer Science”), such as plexaderm.com or any affiliated websites (collectively, the “websites”). This Privacy Policy is also in effect in regard to any offline communications you may have with Sheer Science involving the purchase of its products and services. By using any of the websites subject to this Privacy Policy, or by sharing any information with Sheer Science when making offline purchases of its products and services, you signify that you have read, understand and agree to be bound by this Privacy Policy.

It is important for you to understand the information we collect about you during your visit to the websites and in your offline communications with Sheer Science.


Changes to the Policy

Sheer Science may change this Policy from time to time. If we make any changes to this Policy, depending on the nature of the change, we will (i) in the event of a material change, notify you using contact information you have provided to us, or (ii) post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Your continued use of the websites after the changes are posted constitutes your agreement to the changes. Material changes to the privacy policy will be effective for data collected after the effective date of the revised policy. If you do not agree to the changes, please discontinue your use of the websites and purchase of products from Sheer Science.


Information Collection


Information You Provide
We collect information about you when you provide such information when purchasing goods and services from Sheer Science, when you make requests of us, and when you register to receive materials from us. The categories of information collected in these instances may include your name, contact information, and payment information.

In some instances, you can submit personally identifiable information about other people. For example, if you order a gift for shipment to someone else either on one of the websites or offline, you may need to provide the recipient’s contact information to deliver the gift.

In addition to collecting such information online, we also collect it during non-online communications and interactions between you and Sheer Science, including when you make inquiries or place orders by telephone, text, or by mail. When you call or text Sheer Science, we automatically collect the telephone number you used to reach us.

We may also collect information about you when you visit Sheer Science websites and place items in your shopping basket, but do not complete a purchase of such items. We may combine information concerning the items in your shopping basket with information you provide to us during purchases of goods and services from Sheer Science or inquiries made by you, whether online, by telephone or text, or by mail.

When you submit your personally identifiable information, or allow it to be collected from you and combined in the ways described in this policy, you are giving your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy.

We may also obtain information from third parties, such as address verification services or providers of marketing data and databases, and may combine this information with other personal information we have collected from you. We use this information to improve our services and products, and to improve the effectiveness of marketing efforts undertaken by us or on our behalf.

Information we Collect Automatically
We may also collect information about you concerning your use of the websites, such as information regarding which of our pages are most popular, your IP address, browser, city, time zone, referring URL, and operating system. This information may be used in aggregate form for internal business purposes, such as compiling statistics, customizing content, and designing our websites. This information may be collected by us directly and/or third-party service providers using cookies, pixel tags, or similar technology.

We also use third-party service providers to provide certain other services for us, such as site analytics, optimization and to serve ads on our behalf across the Internet. These third-party service providers may collect anonymous information about your visits to our website, and your visits to other websites over time in order to more accurately target relevant advertisements. For example, if you view a product on our website, and then later navigate to a different website, you may be shown an advertisement for the product you had previously viewed. This type of behavioral advertising is common across the internet. To learn more about behavioral advertising, including the choices you have to opt-out of this type of advertising, click HERE http://optout.networkadvertising.org/.

Cookies

Cookies are a browser feature that assigns unique identification to your browser or mobile device. Cookies may be placed by Sheer Science or by third parties when you visit our websites. Cookies are typically stored on the hard drive of your computer or mobile device and are used by our website to personalize your shopping experience and remember preferences from previous visits.


No Information Collection from Minors

Our websites are intended for adults. If you are under 18 years of age, please do not submit any personal information through our websites. If the parent or guardian of a minor believes that the minor has provided us with personally identifiable information, the parent or guardian of that minor should contact us at customercare@plexaderm.com to have this information deleted from our files so that it is not in retrievable form. If we otherwise obtain information that we have personally identifiable information about a child under the age of 18 in retrievable form in our files, we will delete that information from our files so that it is not retrievable.


Use and Disclosure of Information


We may use the information provided by you, or collected from you, as described in this policy for any lawful business purpose, including, but not limited to, marketing to you by email, telephone, text, or mail, and the customization of our marketing messages to you.

We may share non-personally identifiable information with third parties including our service providers, affiliates, licensees and partners.

We may disclose personally identifiable information to third parties to enforce our policies, or to protect anyone’s rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.

We may also share your personal information with the following:

Other websites owned by Sheer Science and other companies in the Sheer Science Corporate Family for business purposes such as to provide joint content and services (including but not limited to transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to provide you with information about products and services available at these other websites.

Carefully selected vendors, business partners and other organizations whose products or services we think may interest you (our “Affiliates”).

Service providers under contract who help with our business operations, including fulfilling orders, credit card processors, delivering packages, and providing promotional services and marketing. Our agreements with such parties shall include a requirement that they adhere to the terms of this privacy policy.

Law enforcement agencies, governmental officials or other third parties in response to a subpoena, court order or substantially similar legal procedure, or if we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; to report suspected illegal activity; or to protect anyone’s rights, property, or safety.

Other business entities and financing institutions of any kind, should we plan to merge with or be acquired by that business entity or in connection with a partial or total sale of assets, bankruptcy, or another corporate change. Should such a combination, sale, bankruptcy, or other such change occur, information about users of the websites will be part of that transaction and we will require to the fullest extent practicable that the recipients of such information follow this privacy policy with respect to your personal information.

Other third parties when you explicitly ask us or provide your consent to send your information to such third parties.

We do not sell your personal information collected on or though the websites.


Links to Other Sites


Our site may contain links to other sites whose privacy practices may be different than ours. We do not have control over the information that is submitted to, or collected by, these third parties. You should consult the privacy policy of these other sites to learn how your privacy is protected.

Your Choices

Opt-out of Marketing. You may opt out of receiving marketing emails or newsletters from Sheer Science or its Affiliates by following the instructions in those emails. You may also opt out of receiving marketing emails or newsletters from Sheer Science by contacting us at customercare@plexaderm.com. If you wish to no longer receive emails from one of our Affiliates, you should contact that Affiliate. If you opt out, we may still send you non-promotional emails, such as emails about your purchases, account or our ongoing business relations.

Text Messages. You may have the opportunity to receive commercial and promotional messages from us via SMS text message. We will only send such messages with your consent. You can revoke your consent to receive commercial text messages from us at any time by reply “STOP” to any marketing text message you receive. Please note that sending STOP via text message will only end automated commercial text messages.

Please note that we request a phone number when you place an order with our Site. If you choose to include your mobile number, such inclusion constitutes consent to allow us to send you non-marketing messages about your order or account, but we will not send you marketing communications unless you have expressly provided the appropriate consent for us to do so.


Right of Access, Correction and Deletion

You are entitled to access the personal information we possess about you and to have it amended, updated, or deleted, where such information is incorrect, incomplete, or outdated. Only you or a person that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. However, you may also make a verifiable consumer request on behalf of your minor child.

You may exercise your right to access your information and obtain:
1. a description of the categories of personal information and sources of such personal information we have collected within the past year;
2. a description of the business purpose for which we have collected such personal information;
3. a description of the specific pieces of personal information we have collected within the past year; and
4. information on each third-party company to whom we have disclosed, within the past year, personal information pertaining to you for direct marketing purposes.

In order to obtain such information, please contact us via the contact information provided under Contact Us below. In making such request, please be sure to provide us with your name and the email address about which you are requesting information. In order to verify your identity, we may require email verification from the email address we have in our records for you. You may be required to provide more information in order for us to assist you. We will answer your request within 45 days from our receipt provided your request is complete and accurate.

If you would like to update your information, you can contact us by sending a request in writing to the email address under Contact Us, below. When making a request to update your information, please make sure to provide the name and email address associated with the account. The email address you provide must match the email address we have on file for you. We will answer your request within a reasonable business period from receipt, provided that this request is complete and accurate. You may be required to provide additional information in order for us to process your request.

Deleting Your Account


You can delete your account and information we keep about you (subject to certain legitimate business and legal exemptions noted below) at any time by contacting us using the information under Contact Us, below.

To request deletion of your account, you must provide the name under which the account was opened as well as the email address you used to create the account (names are similar, so we must have your email address to permanently delete your account). In order to verify your identity, we may require email verification from the email address we have in our records for you.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information,
    provide a good or service that you requested (including your enrollment in
    an ongoing auto shipment delivery program), take actions reasonably
    anticipated within the context of our ongoing business relationship with
    you, or otherwise perform our agreement with you.

  • Detect security incidents, protect against malicious, deceptive, fraudulent,
    or illegal activity, or prosecute those responsible for such activities.

  • Debug products to identify and repair errors that impair existing intended
    functionality.

  • Exercise free speech, ensure the right of another consumer to exercise their
    free speech rights, or exercise another right provided for by law.

    • Comply with any applicable law.

    • Comply with a legal obligation.

If you are part of any loyalty program or have a credit balance on your account, and you request your account be deleted, you will lose all access to your balance and any loyalty benefits permanently, and they cannot be restored.

We retain your information for as long as it is necessary for legitimate business purposes. We consider your continuing to receive commercial emails from us to be an ongoing relationship with you that allows your account to remain active. We consider any loyalty credits or credit balances to represent an ongoing relationship with you that allows your account to remain active.

Do Not Track Signals. Our website is not configured to recognize a browser’s “Do Not Track” setting, however, if you would like to opt-out of behavioral advertising, you may do so by clicking HERE
http://optout.networkadvertising.org/

We will not discriminate against you for exercising any of your rights described above, including:

  • Denying you goods or services.

  • Charging you different prices or rates for goods or services, including
    through discounts or other benefits, or imposing penalties.

  • Providing you a different level or quality of goods or services.

  • Suggesting that you may receive a different price or rate for goods or
    services or a different level or quality of goods or services.

  • Websites Hosted in the United States; Consent for Collection and Processing


Websites Hosted in the United States; Consent for Collection and Processing


The websites are hosted in the United States. The country or jurisdiction in which you reside or from which you access the websites may have privacy laws that provide greater protections for your information than those in the United States. By accessing and using the websites from a location outside the United States, you understand and unambiguously agree that we and our third-party service providers may collect, store, and process your information in the United States.

Site Security


We take reasonable and appropriate security measures to protect unauthorized access, alteration or destruction of data located on and collected by our websites. We exercise reasonable care to protect your non-public personal information at rest. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your non-public personal information, we cannot guarantee the security of any information you transmit to us or receive from us while it is in transit. Once we receive your personal information, we maintain commercially reasonable physical, electronic and procedural safeguards to protect it. If a data breach occurs, we will, if required by applicable law, promptly notify you and the proper legal authority.

Dispute Resolution


If you have an inquiry or complaint regarding whether we have violated our obligations under this Privacy Policy as to you, please contact us at the e-mail address provided under Contact Us below. We will endeavor to acknowledge your email within 24 hours, and provide a substantive response within 45 days. We may ask that you provide additional information and/or request a one-on-one discussion or conference.

Contact Us


If you have any questions regarding this Privacy Policy or desire to exercise any of your rights described above, please contact us at: (888) 771-1499 or email us at privacy@plexaderm.com.